There are some questions that many people often ask us so we want to answer from this page so you can have a better idea. However, for any further questions that do not listed here, please feel free to contact us.
1. Combined Shipping
Yes, we do combine shipping to help our buyers save on costs. We automatically refund any excess shipping charges, even if you don’t request it. For orchids that fit into one standard box, ground shipping typically ranges from $9.50–$10.50. Larger orchids may incur shipping fees of $14–$18, as noted in each listing.
If you’d like to secure your orchids immediately (quantities are often limited), please place your order and send us a quick message requesting a shipping refund. Alternatively, you may send us a screenshot of your shopping cart before checkout. That way, we can confirm the box size and provide a coupon code to adjust shipping charges at checkout.
2. Shipping Policy
Orders are typically shipped on Mondays to Wednesday. For nearby states, we may also ship on Thursdays if delivery can be completed within the same week. Orders placed midweek are usually shipped the following Monday or Tuesday. In some cases, smaller orchids may be shipped via USPS over the weekend for delivery early the following week.
⚠️ We do not ship to P.O. Boxes. A physical address is required.
Winter Shipping Policy
To protect your orchids during colder months, we highly recommend adding a heat pack to your order:
Most states: 72/96-hour heat pack
WA, OR, NV, SD, ND, and parts of ID near WA/OR: 96/120-hour heat pack
We may hold your order until conditions are safe to ship. However, since you know your local weather best, please notify us if special arrangements are needed.
3. Photos of Blooming Orchids
Most photos in our listings are taken from the actual batch of orchids offered. Please note: Colors may vary slightly due to camera settings, monitors, or background conditions. Individual plants may produce blooms with slight color differences. Orchids often open with more vibrant colors that naturally soften over time. Because this variation is natural, please understand that blooms may not appear exactly as in the listing photos.
4. Fragrant Orchids
Fragrance in orchids can vary from person to person and also by time of day. Many orchids release stronger scents in the morning or warmer parts of the day, especially when grown in a greenhouse. Some species may be less fragrant indoors compared to greenhouse conditions. For this reason, please do not be surprised if a fragrance is faint or not noticeable in certain environments.
5. Problems & Issues
All shipments are insured. If your order arrives damaged, please notify us immediately upon receipt. Provide photos of both the orchid and the box so we can file a claim. Please retain all plants and packing materials until the claim is processed. While we take great care in packaging, we cannot guarantee flowers, buds, sheaths, or spikes once the plants leave our facility. Growing orchids takes years of dedication, so we kindly ask for your understanding if a flower or spike is damaged while the plant itself remains healthy. Fortunately, damage is extremely rare (less than 2% of orders). You may review our customer feedback for reassurance.
⚠️ If there is any issue with your orchid upon arrival, please notify us within 48 hours of receiving the shipment. Requests made after this period cannot be honored. Please keep in mind that orchids are living plants—their ongoing health depends on the care they receive once delivered—so we cannot assume responsibility beyond this timeframe.
6. Return Policy
We do not accept returns.
7. Sales tax:
We only charge sales tax within the state of Texas. Other states out of Texas are tax free.
If you have any questions or concerns, please feel free to contact us. Thank you for shopping with Everything Orchids!
